{"id":805,"date":"2015-08-18T04:02:07","date_gmt":"2015-08-18T04:02:07","guid":{"rendered":"https:\/\/themes.simonbouchard.com\/one\/?page_id=805"},"modified":"2015-08-18T04:02:07","modified_gmt":"2015-08-18T04:02:07","slug":"getting-support","status":"publish","type":"page","link":"https:\/\/themes.simonbouchard.com\/one\/documentation\/getting-support\/","title":{"rendered":"Getting Support"},"content":{"rendered":"<p>[vc_row type=&#8221;boxed&#8221; css=&#8221;.vc_custom_1439869803092{margin-bottom: 0px !important;}&#8221;][vc_column][one_headings title=&#8221;Theme Documentation&#8221; description=&#8221;Getting Support&#8221; description_color=&#8221;#000000&#8243; alignment=&#8221;align-left&#8221; separator=&#8221;enable&#8221;][vc_column_text]Last updated on August 15, 2015[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1439247419244{margin-bottom: 0px !important;}&#8221;][vc_column][vc_empty_space height=&#8221;120px&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;boxed&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h4>Support scope<\/h4>\n<p>Please make to read the following before submitting a support request.<\/p>\n<ul>\n<li>If you discover a bug, failure or fault in a theme that cause it to produce an incorrect or unexpected result, or the behave in unintended ways, always make sure that the bug is replicated without 3-rd party plugins and on a parent (not child) theme.<\/li>\n<li>Support scope doesn&#8217;t cover with installation of WordPress, non-standard theme modification and 3rd party plugins that were not part of the theme package.<\/li>\n<li>Support scope doesn&#8217;t cover custom modifications. You&#8217;ll need to hire a separate developer at <a href=\"http:\/\/studio.envato.com\/\" target=\"_blank\" rel=\"nofollow\">Envato Studio<\/a>.<\/li>\n<li>Support scope will cover Feature Requests. We&#8217;ll do our best to prioritize all requests and provide them within theme updates.<\/li>\n<li>Installation and configuration of your theme with dummy contents can be\u00a0covered for an extra fee. See price list below.<\/li>\n<\/ul>\n<p>If you have any questions that are beyond the scope of this documentation, please submit a support ticket <a class=\"external\" href=\"https:\/\/simonbouchard.ticksy.com\/\" target=\"_blank\">via our support system<\/a>.<\/p>\n<h4>Services<\/h4>\n<p>We\u2019re available to help and getting you started with your online business. We offer a variety of services, here is a list of services we can provide with pricing.<\/p>\n<ul>\n<li>Theme Installation &amp; Configuration (w\/ dummy contents): 50$<\/li>\n<li>Theme Installation &amp; Configuration (w\/ real contents): 55$\/h<\/li>\n<li>Theme Customization: 55$\/h<\/li>\n<li>Professional Managed VPS Hosting (North America &amp;\u00a0Europe):\u00a0From 50$\/m<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;sidebar-right&#8221;][vc_widget_sidebar sidebar_id=&#8221;sidebar&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;boxed&#8221; css=&#8221;.vc_custom_1439869803092{margin-bottom: 0px !important;}&#8221;][vc_column][one_headings title=&#8221;Theme Documentation&#8221; description=&#8221;Getting Support&#8221; description_color=&#8221;#000000&#8243; alignment=&#8221;align-left&#8221; separator=&#8221;enable&#8221;][vc_column_text]Last updated on August 15, 2015[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1439247419244{margin-bottom: 0px !important;}&#8221;][vc_column][vc_empty_space height=&#8221;120px&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;boxed&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Support scope Please make to read the following before submitting a support&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":701,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/themes.simonbouchard.com\/one\/wp-json\/wp\/v2\/pages\/805"}],"collection":[{"href":"https:\/\/themes.simonbouchard.com\/one\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/themes.simonbouchard.com\/one\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/themes.simonbouchard.com\/one\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/themes.simonbouchard.com\/one\/wp-json\/wp\/v2\/comments?post=805"}],"version-history":[{"count":0,"href":"https:\/\/themes.simonbouchard.com\/one\/wp-json\/wp\/v2\/pages\/805\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/themes.simonbouchard.com\/one\/wp-json\/wp\/v2\/pages\/701"}],"wp:attachment":[{"href":"https:\/\/themes.simonbouchard.com\/one\/wp-json\/wp\/v2\/media?parent=805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}